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Avalara Help Center

Why are AvaTax and QuickBooks Online calculating tax at the same time?

Overview

You are trying to use AvaTax for QuickBooks Online, but are receiving tax calculations from QuickBooks Online's automated sales tax solution.

Environment

AvaTax for QuickBooks Online

Resolution

  • Remove Sales Tax Agencies in QuickBooks Online
    • On the left side tab, select Taxes > Sales tax settings
    • For each Sales Tax Agency click on the down arrow under ACTION and click Edit and change the Start Date for the agency to a start date in the future (e.g. 01/01/2199).
  • Mark Products and Services as taxable
    • On the left side tab, select Taxes > Products and Services
    • For each product and service click Edit, then ensure the IsTaxable field is checked.