You are trying to use AvaTax for QuickBooks Online, but are receiving tax calculations from QuickBooks Online's automated sales tax solution.
AvaTax for QuickBooks Online
- Remove Sales Tax Agencies in QuickBooks Online
- On the left side tab, select Taxes > Sales tax settings
- For each Sales Tax Agency click on the down arrow under ACTION and click Edit and change the Start Date for the agency to a start date in the future (e.g. 01/01/2199).
- Mark Products and Services as taxable
- On the left side tab, select Taxes > Products and Services
- For each product and service click Edit, then ensure the IsTaxable field is checked.