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Avalara Help Center

QuickBooks Online is calculating tax, but the tax line is not added to invoices in QuickBooks Online?

Overview

In the Avalara AvaTax Admin Console we can see tax is calculating in QuickBooks Online. However, the tax amount is never recorded in QuickBooks Online.

Environment

QuickBooks Online

Resolution

  • Go to https://avataxforqbo.com > log in >click on Disconnect
  • Go to QuickBooks Online:
  • Click on the gear in the top-right > Go to Chart of Accounts
    • Edit Sales Tax Payable > Rename it "Sales Tax Payable Old" and save.
    • Create a new Sales Tax Payable account
  • Click on the gear in the top-right > go to Products and Services.
    • Edit Sales Tax > rename it "Sales Tax Old" and save.
  • Back at https://avataxforqbo.com > log in > authorize and go through the steps to sync up
    • At the setting page, click on the blue Integrate button.

 

The integration will be restored.