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How is there an invoice with tax in Avatax and no tax in QuickBooks online?

Overview

I have a transaction that is saved and paid in QuickBooks online showing 0 tax however it is in Avatax with a tax amount. It has not been modified.

Environment

QuickBooks Online

Resolution

  • We have one limitation in UI integration related to calculating tax on "save" button click.
  • If we don't get response from AvaTax service within 5 seconds from save, we end up calculating tax in AvaTax but QBO doesn't allow us to update document and as a result we see tax in AvaTax but document don't have tax line.
  • This can happen in rare scenario and the solution here is to re-save the document.