Why is my Transaction not voiding?
Overview
I voided a transaction in our QuickBooks system but it did not void in Avalara how do I remove the invoice in Avalara?
Environment
Avalara Avatax
QuickBooks
Avatax Returns
QuickBooks
Avatax Returns
Resolution
It is recommended to Credit the original invoice and reissue the invoice.
Cause
When Avalara files on your behalf the transactions are locked and cannot be modified preventing any changes.