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Why is my QuickBooks document using an address that isn't listed?

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Overview

A QuickBooks invoice/credit memo/sales order/estimate is using getting address errors for an address that is not listed on the QuickBooks document.

Environment

QuickBooks

Resolution

In the QuickBooks document with the calculation issue:

  • Click on the Formatting tab in the top-left
  • Click on Customize Data Layout
  • In the Header section, check the box in the Screen column for Ship To
  • Click OK

 

Now it is possible to edit the Ship To address on the document.