Why is my QuickBooks document using an address that isn't listed?

Overview

A QuickBooks invoice/credit memo/sales order/estimate is using getting address errors for an address that is not listed on the QuickBooks document.

Environment

QuickBooks

Resolution

In the QuickBooks document with the calculation issue:

• Click on the Formatting tab in the top-left
• Click on Customize Data Layout
• In the Header section, check the box in the Screen column for Ship To
• Click OK

Now it is possible to edit the Ship To address on the document.