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Avalara Help Center

How to use the Ship to address for tax calculation on a credit memo in Quickbooks?


An invoice must be completely credited out, however the tax amount is different because the credit memo will only use the Bill To address.




  • The reason you cannot have the credit memo use the Ship To address from the original invoice is the field is not visible on the credit memo form
    • This is related to Quickbooks settings for Credit Memos
  • Please pull up a credit memo and click on Formatting > Configure Data Layout
    • Select the Ship To address checkbox and press save
  • You can now enter the Ship To address on the credit memo
    • To make sure tax calculated correctly off the Ship To address, please review the transaction in AvaTax.
      • The Destination address will display the address used for tax calculation