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Avalara Help Center

How do I resolve the error "Please restart QuickBooks and try again"?


You're receiving the error "Please restart QuickBooks and try again" when going to the Avatax menu in QuickBooks Desktop.     


QuickBooks Desktop


  • Please restart your computer

  • If that does not solve the issue:

    • Close QB and open task manager. Look for Avatax/Avalara and QBW32. End those processes. 
    • Download the software from the Admin Console as shown in step 1 here.
    • Open the folder and run the installer Avalara AvaTax for QuickBooks
    • Choose the Uninstall option and follow the steps
    • Open Windows File Explorer and remove the avatax folder in C:\Program Files (x86)
    • Open the installer again and choose the install option, and follow the onscreen steps.
    • Open QuickBooks as normal.