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Avalara Help Center

Why is the Avalara popup not opening in QuickBooks?

Overview

I have just made an estimate or adjustment in QuickBooks and tax isn't calculating, and the Avalara popup is not appearing. 

Environment

QuickBooks
Avalara Avatax

Resolution

  • Close QuickBooks
  • Open Task Manager
  • End any processes starting with "QB", "Intuit", "AV", "AvaTax", and "Avalara"
  • Restart QuickBooks
  • You should see AvaTax start as a popup
  • Try changing any item in your estimate to trigger a calculation.
  • You should now see the progress bar and tax calculate

Cause

Symptoms of a CB-201 error without the popup were ocurring.