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Avalara Help Center

Why is my invoice not voided in the Admin Console even though it is voided in QuickBooks desktop?

Overview

You voided an invoice in QuickBooks but the invoice has a DocStatus of "Committed" not "Voided" in the Admin Console.

Environment

QuickBooks Desktop

Resolution

  • On the invoice in QuickBooks, if "Print later" and "Email Later" options are checked this will cause an issue.
  • To resolve, we suggest keeping both options unchecked while voiding an invoice.