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Why is my customer exempt in one state, exempting in others in QuickBooks?

Overview

You have an exemption set up on the admin console for a customer for one state, but any transaction from QuickBooks coming over is exempting regardless of state.

Environment

QuickBooks

Resolution

  • Open the customer card
  • Go to Additional Info
  • Check the Customer Record field
  • Remove the entity use code IF exemptions are being handled on the admin console.

Cause

The cause is...