Skip to main content
Avalara Help Center

Why do the AvaTax credentials keep disappearing from Quickbooks?

Overview

Even after running it as an administrator QuickBooks doesn't hold the credentials when I restart it

Environment

QuickBooks Desktop

Resolution

  • Many times this issue occurs due to multiple versions of the AvaTax connector being run at the same time
  • Log into Quickbooks as the Admin user and go to Edit > Preferences > Integrated Applications > Company Preferences.
    • See if there is more than one "Avatax" listed
      • If so, click on the older connector and press the Remove button
    • Go back to the Edit > Preferences > General page and make sure the "Keep QuickBooks running for quick start-ups" is unchecked.  
      • If it is checked, uncheck this option and save your change.
  • Close the Quickbooks Application.
    • Open up the task manager by pressing the CTRL+ALT+DEL keys or by pressing CTRL+Shift+Esc.  This will launch the Windows Task Manager.
    • In the Processes Tab of the Task Manager, right click on any item in the list which begins with QB, Quickbooks, Intuit, AXLBridge, and/or Ava and select "End Process".
      • If open, also close the AvalaraEventCallback process.
  • Once you have closed all open Quickbooks processes and the Avalara Event Callback, reopen Quickbooks.
  • Next go to File Menu > Avatax > Configuration
    • On the General tab, press the Test Connection button.
    • If the test connection is successful, try calculating tax
  • If you are still running into issues, you may also restart the computer on which Quickbooks is launched, as this will clear any hidden files or processes which may still be running.  
    • If after a reboot you are still experiencing issues, repeat this process on any other computers and/or server(s) that use AvaTax and Quickbooks.
    • You may need to run the most recent AvaTax for Quickbooks integration installer on these computers. All users of AvaTax and Quickbooks must be on the same AvaTax version to prevent this issue from reoccuring.