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Avalara Help Center

Why do I receive a CB-1281 error in Quickbooks, when trying to email/print invoice?

Overview

An error message with the text "CB-1281" displays after attempting to print a new invoice before saving. There is an error message prior to this one stating: "A modal dialog box is showing in the Quickbooks user interface. Your application cannot access Quickbooks until the user dismisses the dialog box".  

Environment

Quickbooks

Resolution

  • This message occurs because printing or emailing the document also saves the document.
    • This tells AvaTax to attempt to save, while the print operation is occurring, resulting in two processes trying to save the same document.
  • Save the document first before attempting to print or email it.