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Why didn't AvaTax recalculate a transaction after adjusting in QuickBooks?

Overview

Attempted to adjust a transaction in QuickBooks, AvaTax didn't recalculate the transaction.

Environment

Avalara AvaTax

QuickBooks

Resolution

 

  • Close QuickBooks 
    • Open Task Manager
      • End all QuickBooks related tasks then retry if this doesn't work continue see below.

 

  • Multiple instances of "AvaTax" are listed under "Integrated Applications". You will want to remove all but the most recent version of the connector, as this can cause issues with Quickbooks functioning properly.

 

  • Log into Quickbooks as the Admin user and switch to Single User Mode
    • Click Edit
    • Click Preferences
      • Click on Integrated Applications
      • Click on Company Preferences
        • Select the AvaTax listing on the screen
        • Click Properties
        • Click Details
  • You will want to remove all but the most recent version of the connector, as this can cause issues with Quickbooks functioning properly.  
    • Do this by clicking on the AvaTax listing you want to remove
    • Click Remove
  • Note: To find out your most recent version of the connector, click "Control Panel" > "Programs/Features". To the right of "AvaTax for QuickBooks" you will see the version you have installed. 

  • Now go to File > AvaTax > Configure AvaTax
    • On the first tab, press the Test Connection button
    • If you see the most recent version of the connector listed, you have successfully removed the second connector version.