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Avalara Help Center

Why can only one user at a time access AvaTax in Quickbooks hosted by Rightnetworks?

Overview

Our Quickbooks is hosted on Rightnetworks and we can only get one user able to use Avatax at a time.

Environment

Quickbooks Desktop

Resolution

  • Because it is a hosted install, Rightnetworks will have to resolve the issue.
  • It appears to be related to permissions either currently in force or restricted rights that were in force during install and setup.
  • Avalara does not have any access to configurations on hosted servers. Please contact Rightnetworks support.