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Avalara Help Center

Why can I not choose Name and Country in the QuickBooks Customer Tax Item Update Utility?


You need to update several customers to use Avalara to calculate tax, but the utility (under File > AvaTax > Configuration > Tax Calculation > Customer Tax Item Update Utility) will not let you select customer by Name and Country.




  • Name and Country requires all customers to have a country entered on their record before this section is active 
    • You can select All Entry or Display Name.
  • To add the missing country, validate the customer addresses or manually add the country to those records