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Avalara Help Center

Why can't I remove a transaction from the error list in QuickBooks?

Overview

When you try to remove transactions from the Error List in QuickBooks, the transaction is not removed.

Environment

QuickBooks

Resolution

  • Press F2 in QuickBooks to see the full path of where the Avalara folder is.
  • Go to the folder on your computer or server and find a file that says (Companyname)_ErrorList.xml
  • You have 2 options
    • Delete the file and allow a new file to be created
    • Or Edit the file by deleting everything between the <ErrorList> </ErrorList> body and save the document

      <?xml version="1.0"?>
      <ErrorList>


      </ErrorList>

  • Close QuickBooks and reopen it