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Avalara Help Center

Why can't I push transactions to the error list in QuickBooks?

Overview

When you try to push an item to the error list nothing happens or it results in an error message

Environment

QuickBooks

Resolution

  • Press F2 in QuickBooks to see the full path of where the Avalara folder is.
    • It will be under file location
  • exit out of QuickBooks
    • Open the task manager
    • in the processes tab end everything that starts with QB or Avalaraeventcallback
  • Find the folder and find a file that says (Companyname)_ErrorList.xml
  • You have 2 options
    • Delete the file or Edit the file and add the following

<?xml version="1.0"?>
<ErrorList>


</ErrorList>

  • Once one of these two options have been completed restart QuickBooks