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Avalara Help Center

Why are out of state transactions showing on the unresolved error list in QuickBooks?

Overview

We've installed Avatax and would like to only send a specific state(s) transactions to Avatax. The rest should not call out to Avatax. Because of thise most customer records are set to a sales tax item that is different from AVATAX. 

Environment

QuickBooks

Resolution

  • This is happening because the error list by default shows ALL transactions that haven't used Avatax that are in QuickBooks.
  • If you would like to ignore certain states and only look at transactions in the list that haven't used Avatax for a specific state you can filter for that state only, one at a time.
  • The error list assumes that you want all transactions coming to Avatax by default and thus will show all transactions that haven't, for all states.