Skip to main content
Avalara Help Center

Why am I getting error: The transaction could not be found within QuickBooks?

Overview

You are reviewing and fixing the transactions in the error list and one of the errors will not clear out. The error reads: The transaction could not be found within QuickBooks and will be removed from the error list. The invoice will remove itself but then it repopulates in the error list.

Capture.PNG

Environment

QuickBooks

Resolution

  • This is caused by duplicate QuickBooks invoice numbers within the admin console or QuickBooks.
    • To clear the error, go into the invoice in QuickBooks and recalculate the tax.
    • To prevent this from happening in the future, make sure to follow best practices for invoice numbers. If an invoice was created in error, it is best to void it and use a completely new invoice number.