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Why am I getting a root element is missing error when trying to reconcile tax in QuickBooks?

Overview

You're trying to calculate tax for transactions in your error list in QuickBooks Desktop but you get an error that says:  "Root element is missing."

Environment

QuickBooks Desktop

Resolution

  • in QuickBooks Desktop, press F2 to see the full path of where the Avalara folder is.
  • Close QuickBooks Desktop, open the Task Manager, and for all QB, Quickbooks, Intuit, Ava, Axlbridge processes, click End Task.
  • In the Avalara folder, open Companyname_ErrorList.xml.
  • You have 2 options:
    • Delete the file; or
    • Edit the file and add the following:

      <?xml version="1.0"?>
      <ErrorList>
      </ErrorList>

  • Restart QuickBooks Desktop.

If this doesn't work:

Start Quickbooks by right clicking on the startup icon.  Choose Run as Administrator and test a transaction. If this resolves it, modify the properties of the startup icon using these steps:

 

  1. Right click the QuickBooks Desktop startup Icon and choose Properties.
  2. Click on the Compatibility tab, and choose Change settings for all users at the bottom.
  3. Click the check box under Privilege Level to Run this program as an administrator.
  4. Click OK and exit.
  5. Start Quickbooks normally and test the transaction.
     

Next steps

For more information, review fix sales tax errors.