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Avalara Help Center

Why am I getting a root element is missing error when trying to reconcile tax in QuickBooks?

Overview

You're trying to calculate tax for transactions in your error list in QuickBooks Desktop but you get an error that says:  "Root element is missing."

Environment

QuickBooks Desktop

Resolution

  • in QuickBooks Desktop, press F2 to see the full path of where the Avalara folder is.
  • Close QuickBooks Desktop, open the Task Manager, and for all QB, Quickbooks, Intuit, Ava, Axlbridge processes, click End Task.
  • In the Avalara folder, open Companyname_ErrorList.xml.
  • You have 2 options:
    • Delete the file; or
    • Edit the file and add the following:

      <?xml version="1.0"?>
      <ErrorList>
      </ErrorList>

  • Restart QuickBooks Desktop.

Next steps

For more information, review fix sales tax errors.