You're trying to calculate tax for transactions in your error list in QuickBooks Desktop but you get an error that says: "Root element is missing."
- in QuickBooks Desktop, press F2 to see the full path of where the Avalara folder is.
- Close QuickBooks Desktop, open the Task Manager, and for all QB, Quickbooks, Intuit, Ava, Axlbridge processes, click End Task.
- In the Avalara folder, open Companyname_ErrorList.xml.
- You have 2 options:
- Delete the file; or
- Edit the file and add the following:
Restart QuickBooks Desktop.