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Avalara Help Center

What is the CB-296 issue in QuickBooks?

Overview

Receiving CB-296 Error when first opening Quickbooks after installing newest integration. 

Environment

QuickBooks

Resolution

  • This error is in reference to a value not yet existing (positive or negative) within the stored configuration for the "Tax Calculation Date" check-box found on the Tax Calculation tab of the Configuration menu (File > AvaTax > Configuration.)
  • This condition can be alleviated by simply entering into the aforementioned configuration window, selecting the Tax Calculation tab, and clicking "OK" to close the window.  Simply entering into this tab applies the checked or unchecked status into the config file.
  • NOTE: If that alone does not resolve the tab being blank and the behavior simply log in as single user mode and an admin, then Click test connection. Then go to the tax calculation tab and you should see it not greyed out anymore.