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Avalara Help Center

How do I resolve the error "Please restart QuickBooks and try again"?

Overview

You're receiving the error "Please restart QuickBooks and try again" when going to the Avatax menu in QuickBooks Desktop.     

Environment

QuickBooks Desktop

Resolution

  • Please restart your computer

  • If that does not solve the issue:

    • Close QB and open task manager. Look for Avatax/Avalara and QBW32. End those processes. 
    • Download the software from the Admin Console as shown in step 1 here.
    • Open the folder and run the installer Avalara AvaTax for QuickBooks 1.00.79.00.exe
    • Choose the Uninstall option and follow the steps
    • Open Windows File Explorer and remove the avatax folder in C:\Program Files (x86)
    • Open the installer again and choose the install option, and follow the onscreen steps.
    • Open QuickBooks as normal.