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Avalara Help Center

How do I clear my QuickBooks Error list?

Overview

You deleted two invoices in QuickBooks and voided them on the Admin Console, but still see a popup within Quickbooks that says "unresolved sales tax errors".

Environment

QuickBooks

Resolution

  • Make sure you are in Single User Mode
  • Press F2, view "File Information" to locate the Avalara Folder inside your company folder
    • Close QuickBooks
    • Open the "Companyname_errorlist.xml" with Notepad
      • Delete Everything in Between <Errorlist> and </Errorlist>
    • Save
  • Open QuickBooks
  • If that does not work, confirm that everyone is out of QuickBooks and has it closed
    • Make sure you are in Single User Mode
    • Press F2, view "File Information" to locate the Avalara Folder inside your company folder
    • Close QuickBooks
    • Delete the file name "Companyname_errorlist.xml"
  • Open QuickBooks