Why is my customer not being charged tax when the tax code is taxable?
Overview
I have a customer being invoiced for Tax Code SM020200, they are not being charged tax when they should be. |
Environment
Avalara Avatax
Resolution
If the customer is associated with an exemption certificate they will be considered exempt from all tax. It is possible to make a rule that tells a specific exemption reason to be taxable for a specific tax code and state, but please note that it will affect ALL customers that use that exemption reason in that state who purchase items mapped to that tax code. |