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Avalara Help Center

Why are Avalara system tax codes taxing differently than expected?

Overview

You are using Avalara tax codes but the tax results do not match your expectations.

Environment

Avalara AvaTax

Resolution

  • Avalara system tax codes can change taxability with each monthly update, and also be customized to use particular taxability in your account, review the following:
    • Go to Organization > Tax Rules > for Filter By choose Tax Code > type tax code in Value > click Magnifying Glass Icon
      • If any rules show, those rules are overriding the Avalara system rules, delete or change any rule that is causing the issue
    • Go to Organization > Tax Codes > type tax code in Tax Code > click Magnifying Glass Icon
      • If you have any custom tax codes that match Avalara system tax codes, edit it to make it unique
    • Go to https://help.avalara.com and search for the tax code to see if a change has been made in our newest Release Guide
  • If you find no custom rules, no custom tax codes, and there was no change made by Avalara detailed in a recent release guide, please contact Avalara Technical Support support@avalara.com for further assistance.

 

Note: After you make changes to tax rules or tax codes, you must re-calculate tax to see the transaction updated. Transactions created after the changes will include the updated information automatically.