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Avalara Help Center

Why are 2 items with the same tax code showing different results?

Overview

You have 2 items that are taxing differently

Environment

Avalara Avatax

Resolution

  • In the Avalara Admin console
  • Go to the "Tax Code" tab
  • If there is a tax code with the same name as the Avalara pro code
    • Click on the tax code name
    • Add a * at the end of it
  • Go to the Item tab
  • Locate the items that have a * at the end of the tax code
  • Update the items to remove the asterisk from the tax code

 

  • If there is not a tax code with the same name as an Avalara tax code in the "Tax Code" tab please call us at 877-780-4848 x2 or E-mail us a Support@avalara.com