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Avalara Help Center

What if a tax code is taxing incorrectly?

Overview

I have found a code that is taxing incorreclty.

Environment

Avalara Avatax

Resolution

  • If a tax code is taxing incorrectly, make sure it is an Avalara system tax code and not a custom tax code. 
  • Also, check to make sure there are no rules changing the Avlara defined taxability
    • Both can be found in your Admin Console.
  • If none of the above is true, then please contact Avalara Support to report the inaccuracy.
  • Please include documentation from the state or taxing jurisdiction explaining the inaccuracy.
  • This is required as Avalara has a team which research and update the codes