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Avalara Help Center

How do I dispute the taxability of a tax code or address?

Overview

A Tax Code or address is not taxing as you, or your customer, expected and you would like to dispute the result with Avalara

Environment

Avalara AvaTax

Resolution

  • To dispute the taxability of a specific Tax Code, please send the following information to Support@avalara.com
    • Documentation from the state in question that refutes the current taxability of the code
    • Tax code you are disputing
    • DocCode and Date from an example transaction in the Admin Console
    • Full Origin and Destination addresses
    • Tax rate or tax jurisdictions calculated
    • Tax rate or tax jurisdictions expected
  • If you find an address has a tax rate or jurisdiction which is incorrect, please send the following information to support@avalara.com.
    • Documentation from the state showing what the rate or jurisdictions should be and why
    • Full Origin and Destination addresses 
    • Tax codes used
    • Any Exemption reasons used
    • DocCode and Date from an example transaction in the Admin Console
  • Avalara's Content team can then investigate and implement any necessary changes