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Avalara Help Center

Why is the screen blank when I try to use Avatax for PrestaShop?

Overview

The screen turns blank even after logging out and closing the browser when we install the Avatax Module for PrestaShop.

Environment

PrestaShop

Resolution

  • Confirm  the standard installation process was followed and you are using a compatible version:
    • Avalara AvaTax for PrestaShop is compatible with versions 1.5.2.x and 1.6.1.x of Prestashop as of April 1, 2016
    • See PrestaShop for current user guide and standard installation process
  • If following standard installation and configuration process does not resolve the issue please contact Avalara Technical Support , include your PrestaShop store version

 

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