Skip to main content
Avalara Help Center

Why do I have a PrestaShop Fatal Error after activating the AvaTax module?

  1. Last updated
  2. Save as PDF

Overview

After activating the AvaTax module, I receive a "Fatal Error" in PrestaShop

Environment

PrestaShop

Resolution

  • If you receive this please contact support@nurelm.com with the below information, to log an issue with PrestaShop.
    • PrestaShop Version number:
    • AvaTax Module Version number:
    • Summary of problem
    • Have there been any modifications to the core PrestaShop code?
  • If you are having trouble reaching out to Nurelm Technical Support, please reach out to support@avalara.com
    • Avalara Support will reach out and log a case with Nurelm on your behalf.