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Avalara Help Center

Will unchecking Customer taxable box in Netsuite One world still send a transaction to Avalara?

Overview

you need to know how unchecking taxable in netsuite for the customer will interact and affect calls to the service for that customer.

Environment

Netsuite

Resolution

  • Any customer set to the Avatax tax code with a transaction that has the Avatax tax item will come to our engine for calculation upon save event.

 

  • Unchecking the taxable box will pass the value Exempt in the exemption # field and render them nontaxable so long as your ECMS settings are set to Optional for the country involved (Either US or CA)

 

  • If you are set to required for the country of your ship to it will still calculate tax unless that customer's corresponding customer code has an exemption certificate on file in any of our systems for managing certs.