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Why isn't AvaTax triggering when our custom code is creating sales orders in Netsuite?


A custom process takes data from a website and generates sales orders in Netsuite. None of these are getting calculations until after they are edited though.




Sales orders in Netsuite will get a tax calculation from AvaTax when they are created, if AvaTax is the tax item. If that is the case, verify user event scripts are not what is creating the record. AvaTax is unable to trigger based on changes from user event scripts.