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Avalara Help Center

Why is the taxable checkbox not able to be unchecked in Netsuite?

Overview

in some cases when trying to save the customer record with the "taxable" checkbox unchecked , the record will save and the box will be checked. This is due to an Avalara configuration.

Environment

NetSuite 
AvaTax

Resolution

In order to resolve this you must change your Avalara settigns and must be logged in as an administrator role.

  • Avalara> Setup> Configure Avalara
  • Next
  • Set "Customers Default to Taxable" to be BLANK
  • Next
  • Next
  • Next
  • Finish