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Why is the tax item in Netsuite blank on new customer records?

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Overview

You have selected AVATAX as the default tax code in Netsuite, but the tax item (tax code) is blank when you create a customer record.

Environment

NetSuite

Resolution

  • “Default Taxcode” in Tax Calculation in Avatax Configuration for NetSuite changes when saving a customer record
  • Save the record and the tax item will be updated