Why is the sales order and invoice showing different tax amount in NetSuite?
Overview
You reviewed the tax details on the sales order/invoice and noticed the tax amount is different.
Environment
NetSuite
NetSuite OneWorld
Resolution
- Ensure the Origin address and Destination address are the same on both the Sales Order and Invoice
- The Sales Order may have a different Location/Warehouse selected than the Invoice
- If using Locations and Warehouses on the line item ensure the correct location/warehouse is selected
- Ensure the item/tax code is the same on both Sales Order and Invoice.
- In NetSuite, go to Lists > Accounting > Items.
- Select the appropriate item from the list and click Edit.
- On the item page, go to AvaTax tab and add the following details:
- AvaTax Tax Code: Contains product taxability information captured by AvaTax. If you leave the field blank, AvaTax for NetSuite doesn't automatically change the taxability of the customer transactions.
- The Sales Order may have a different Location/Warehouse selected than the Invoice