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Avalara Help Center

Why is the sales order and invoice showing different tax amount in NetSuite?

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Overview

You reviewed the tax details on the sales order/invoice and noticed the tax amount is different.

Environment

NetSuite

NetSuite OneWorld

Resolution

  • Ensure the Origin address and Destination address are the same on both the Sales Order and Invoice
    • The Sales Order may have a different Location/Warehouse selected than the Invoice  
    • If using Locations and Warehouses on the line item ensure the correct location/warehouse is selected