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Avalara Help Center

Why is the "Taxable" checkbox being removed on Canadian customer record in NetSuite?

Overview

You want to know why the "TAXABLE" check box for Canadian customers is replaced with "PST EXEMPT".  US customers in NetSuite have a "TAXABLE" checkbox.

Environment

NetSuite

Resolution

  • In the customer master, 'TAXABLE' checkbox is available only for US subsidiary. For other customers having Subsidiary other than 'US', it does not contain 'TAXABLE' checkbox.
  • It’s a NetSuite behavior and Avalara scripts don’t have any control on field visibility of 'TAXABLE' checkbox on Customer master.