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Avalara Help Center

Why is tax not calculating in NetSuite?

Overview

When running a sales order tax is not calculating.

Environment

NetSuite    

Resolution

  • In the customer card/record go to the Financial tab > Taxable must be selected and the Tax Item must list AVATAX
  • Ensure line item Tax Code field is set AVATAX
  • Ensure the item is not mapped to a non-taxable tax code