Skip to main content
Avalara Help Center

Why is tax not calculating in NetSuite?

Overview

When running a sales order tax is not calculating.

Environment

NetSuite    

Resolution

  • Ensure the 'Default Tax Code' for United States is populated with 'AVATAX'.  In NetSuite, go to 'Setup' > 'Accounting' > 'Set Up Taxes'. 
  • In the customer card/record go to the Financial tab > Taxable must be selected and the Tax Item must list AVATAX
  • Ensure line item Tax Code field is set AVATAX
  • Ensure the item is not mapped to a non-taxable tax code
  • Was this article helpful?