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Avalara Help Center

Why is my Netsuite transaction not showing up in the admin console?

Overview

In some cases you will not be able to see your transactions in Netsuite on the Avatax Admin Console. This article will go over the reasons and the actions.

Environment

Netsuite

Resolution

  • If your transaction is non g/l impacting (e.g. Sales Order) it is not supposed to be on the admin console and no action is required.
  • If it is a g/l impacting transaction that has AVATAX as the tax item, and there are no errors listed on the AVATAX tab in Netsuite , the best course of action is to contact Avalara support at support@avalara.com or 1-877-780-4848.