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Avalara Help Center

Why does the Taxable checkbox not remain unchecked in NetSuite?

Overview

Customers are getting charged tax and they should be exempt. When we go to uncheck Taxable in the customer record, it rechecks itself. 

Environment

NetSuite 

 

Resolution

To change the setting:

  • Log in to NetSuite with Admin Access

  • Click the Avalara tab in the Navigation Bar

  • Select Configure Avalara

  • Under the “General” Tab change the “Default Customers to Taxable” to a blank line (as shown)

  • Save – Customers will no longer flip back to taxable

Default_customer's_to_taxable_setting_in_netsuite.png