Customers are getting charged tax and they should be exempt. When we go to uncheck Taxable in the customer record, it rechecks itself.
To change the setting:
Log in to NetSuite with Admin Access
Click the Avalara tab in the Navigation Bar
Select Configure Avalara
Under the “General” Tab change the “Default Customers to Taxable” to a blank line (as shown)
- Save – Customers will no longer flip back to taxable