Customers are getting charged tax and they should be exempt. When we go to uncheck Taxable in the customer record, it rechecks itself.
To change the setting:
Log in to NetSuite with Admin Access
Click the Avalara tab in the Navigation Bar
Select Configure Avalara
Under the “General” Tab change the “Default Customers to Taxable” to be an empty field (as shown)
- Save – Customers will no longer flip back to taxable