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Avalara Help Center

Why does the Taxable checkbox not remain unchecked in NetSuite?

Overview

Customers are getting charged tax and they should be exempt. When we go to uncheck Taxable in the customer record, it rechecks itself. 

Environment

NetSuite Basic

NetSuite OneWorld

 

Resolution

To change the setting:

  1. Log in to NetSuite with Admin Access.

  2. Select the Avalara tab.

  3. Select Configure Avalara.

  4. Under the “General” tab, change the “DEFAULT CUSTOMERS TO TAXABLE” to be an empty field (as shown) or set it to "Only New Customer(s)".

  • Save – Customers will no longer flip back to taxable

Default_customer's_to_taxable_setting_in_netsuite.png

 

 

 

 

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