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Why does item tax code '-Not Taxable-' in our web service change to 'AVATAX' in NetSuite?

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Overview

You have a web service and the line item on invoice is using tax code '-Not Taxable-'. However, when the transaction is transferred to NetSuite the tax code changes to 'AVATAX'

Environment

NetSuite

Resolution

  • Enable 'Override AvaTax Taxcode' checkbox option on Avalara Configuration under General tab.
    • If you want to override the item tax code on the transaction and provide transaction level tax code precedence
  • If this checkbox is checked and you select 'Non-taxable' for any item line on transaction; then while saving the transaction respective transaction's tax code i.e. 'Non-taxable' shall be retained for item lines even though those are having any taxable tax code mapped on item master.