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Avalara Help Center

Why did my transaction not charge tax?

Overview

Two transactions that should have taxable came over from Netsuite to admin console as non-taxable. No exemption certificates on file

Environment

Netsuite One World

Resolution

User had created invoice where on the customer's card the Tax Item field was not set to AVATAX. Then the user saved the invoice applied payment. Then user changed Tax Item field to AVATAX. This info does not flow down to invoices. To determine this, we reviewed the History>>System Notes to confirm the history of changes.

Cause

Customer did not have Tax Item field set to AVATAX