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Avalara Help Center

Why did my Canadian transaction did not process through from NetSuite?

Overview

A Canadian invoice did not process with tax nor post to the admin console.

Environment

Netsuite OneWorld

Resolution

  • Open the document in NetSuite
  • Click on the AvaTax tab
  • Check the Memo to see it references the province not being found.
  • Click on the address tab
  • Click Validate
    • Alternatively change the address so the province is only two letters (i.e. ON for Ontario)
  • Save the incoice
  • It will not process through.

Cause

The cause is...