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Why are there only Client event logs in Netsuite Sales Orders?

Overview

The AvaTax tax shows communication logs. Those logs are only showing Client events in Sales Orders.

Environment

Netsuite

Resolution

We have two types of scripts we log on transactions:

  • Client: These logs are generated from client scripts. This log type indicates the calculation data has not been saved to AvaTax (ex: Sales Order).
  • Server: These logs are generated from user event scripts. This log type indicates the calculation has recorded a committed transaction on the Avalara AvaTax Admin Console (ex: Invoice).

We will not have any Server log entry on Sales Orders in Netsuite.