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Avalara Help Center

Why are there no transactions in the Admin Console, when Netsuite shows the transactions used AvaTax services?

Overview

None of my transactions are showing in the Admin Console, even though, in Netsuite, the AvaTax tab states that the invoices used AvaTax services and show tax.

Environment

Netsuite Basic

Netsuite OneWorld

Resolution

  • This can happen if you have your Production Netsuite account pointed to your AvaTax Sandbox
    • To make sure you're pointed to the Production Admin Console, go to Avalara > Setup >Configure Avalara
  • Once there you should see a drop down under SERVICE URL
    • Make sure it says production
    • If it says development this is the cause of the issue.
      • To resolve you can change it to production and input the proper account number and license key to connect.