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Why are the SHIPTO, CARRIER and SHIPVIA fields locked on Sales Order in NetSuite OneWorld?

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Overview

You are creating a Sales Order using non-inventory items. You noticed the fields "SHIPTO", "CARRIER" and "SHIPVIA" are not editable.

Environment

NetSuite OneWorld

Resolution

The SHIPTO/CARRIER/SHIPVIA will get blocked if any non-inventory item is selected. This is an expected behavior by NetSuite. Avalara does not have control to enable or disable these fields.