You want to know why customers changing back to taxable in Netsuite when I have unchecked the taxable box on their customer card.
To change the setting:
Log in to NetSuite with Admin Access
Click the Avalara Tab in the Navigation Bar
Select Configure Avalara
Under the “General” Tab change the “Default Customers to Taxable” to a blank line (as shown)
- Save – Customers will no longer flip back to taxable