Why are my customers changing back to taxable in Netsuite when I have unchecked the taxable box on their customer card?
Overview
You want to know why customers changing back to taxable in Netsuite when I have unchecked the taxable box on their customer card.
Environment
Netsuite
Resolution
To change the setting:
-
Log in to NetSuite with Admin Access
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Click the Avalara Tab in the Navigation Bar
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Select Configure Avalara
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Under the “General” Tab change the “Default Customers to Taxable” to a blank line (as shown)
- Save – Customers will no longer flip back to taxable
