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Why are my customers changing back to taxable in Netsuite when I have unchecked the taxable box on their customer card?

Overview

You want to know why customers changing back to taxable in Netsuite when I have unchecked the taxable box on their customer card.

Environment

Netsuite

Resolution

  • To change the setting:

  • Log in to NetSuite with Admin Access

  • Click the Avalara Tab in the Navigation Bar

  • Select Configure Avalara

  • Under the “General” Tab change the “Default Customers to Taxable” to a blank line (as shown)

  • Save – Customers will no longer flip back to taxable