Why am I unable to export exemption certificates to a PDF from NetSuite?

Overview

Attempting to export certificates into a PDF format using the Get Certificate.

Environment

​NetSuite Basic

NetSuite OneWorld

Avalara CertCapture

Resolution

Update your AvaTax Netsuite integration using the steps below.

1. Navigate to Customization > Suitebundler > Search & Install Bundles > List.
2. Select the update option under the wrench icon on the left of your screen.
3. Click update in the lower left of your screen.
4. Click OK.
5.  A green check mark in the status column indicates your update is complete.

To see release notes, please visit the either the AvaTax for Netstuite Basic or AvaTax for Netsuite OneWorld release guides.