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Avalara Help Center

Why am I receiving a JurisdictionNotFoundError on my transaction in Netsuite?

Overview

You are attempting to calculate tax on a transaction and keep receiving an error that the address is incorrect:

"JurisdictionNotFoundError - Unable to determine the taxing jurisdictions."

Environment

Netsuite Basic

Netsuite Oneworld

Resolution

  • This error indicates there is a mismatch on one of the addresses between the State and Zip code

  • Please review the AvaTax response to find which address is triggering the error

    • If the customer Ship to or Bill to address is triggering the error, pull up the customer card and fix any issues with the address

    • If the customer address is not the issue and your Origin address is triggering the error

      • Make sure the Location/warehouse address is complete and correct

        • Go to Set Up tab > Company > Locations to display a list of locations.

          • Check to see if there is an address displaying on the Addresses tab

          • Click Edit to add or update the address fields and then Save

          • location.PNG

      • Check the Subsidiary setup next

        • Go to Set Up > Company > Subsidiary

          • Make sure the Province/State listed for the Subsidiary details matches the state listed in the Addresses tab

          • Click Edit to add or update the address fields and then Save

          • subsidiary.PNG

  • Recalculate the SO or Invoice. ​​​​​​​