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Avalara Help Center

Why am I getting an address is incomplete or invalid in Netsuite?


You're trying to calculate tax, but keep getting an error  "An Address is incomplete or invalid." The customer's address looks correct and you want to know how to resolve this error.



NetSuite OneWorld


  • Verify the Destination (shipping) and Origin (company or location) address.
    • Click 'Edit' to verify the address fields are populated.
  • If using NetSuite OneWorld, check the subsidiary address.
  • If using Locations, check the location address 
    • To locate locations, click 'Setup' > 'Company' > 'Locations'
      • Note: if there have been customization's, Locations may be named differently.  Check with your NetSuite developer.  

  • Validate the addresses in the Basic Tax Calculator or USPS