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Avalara Help Center

Why am I getting an address is incomplete or invalid in Netsuite?

Overview

You're trying to calculate tax, but keep getting an error  "An Address is incomplete or invalid." The customer's address looks correct and you want to know how to resolve this error.

Environment

NetSuite

NetSuite OneWorld

Resolution

  • Verify the Destination (shipping) and Origin (company or location) address.
  • If using NetSuite OneWorld, check the subsidiary address.
  • If using Locations, check the location address 
    • Click Edit to verify the address fields are populated.
    • To locate locations, click 'Setup' > 'Company' > 'Locations'
      • Note: if there have been customizations, Locations may be named differently.  Check with your NetSuite developer.  

  • Validate the addresses in the basic tax calculator.