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Avalara Help Center

Why am I getting a shipping address requires a new tax form error in NetSuite?

Overview

You are trying to change the address of an existing transaction in NetSuite, but the system will not let you change the address and an error appears: "This shipping address change is not allowed for existing transactions because this shipping address requires a new tax form.". This is because you are trying to change the address to a country with a different tax form, and you have selected Nexus for both countries in Netsuite. The most common case for this error is trying to switch from Canada to US or vice versa with nexus selected in both places in Netsuite.

Environment

NetSuite

Resolution

  • This error is generated by the NetSuite software outside of the Avalara functionality, as a workaround you can delete the invoice and create a new one with the correct address, contact NetSuite support for any additional information.